Helplines and Hotlines

Helplines and Hotlines are critical components of the overall ethics management system. They provide the means for employees to seek guidance (Helpline) and report observed or suspected wrongdoing (Hotline). They also generate data regarding ethics issues and concerns within the organization.

Navran Associates can ensure that our clients’ Helpline/Hotline meets their objectives for reliable, safe and effective guidance and reporting mechanisms. We address:

• Advantages and disadvantages of in-house versus third-party Helpline/Hotline operation.



• Methods for developing employee trust in the Helpline/Hotline systems.



• Preparation of guidelines for action to be taken for various types of reports received.



• Appropriate methods for accumulating and analyzing data generated by Helpline/Hotline activity.



• Approaches for evaluating the effectiveness of the Helpline/Hotline in meeting their objectives.